At KU9, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data ku9 collects, why we collect it, how we use it and what rights you have over your own information. Please read it carefully before using the ku9 platform.
Our Privacy Commitments
Six core principles that guide how ku9 handles every piece of personal information you share with us.
Every page on ku9.live is protected by SSL encryption. All data you send to ku9 — including login credentials, payment details and personal information — is encrypted in transit so it cannot be intercepted.
KU9 does not sell, rent or trade your personal data to any third party for marketing purposes. Your information is used only to operate your ku9 account and improve your experience on the platform.
All personal data collected by ku9 is stored on secure servers with restricted access. We apply industry-standard security controls including firewalls, access logging and regular security audits to protect your data.
KU9 only collects the personal data that is genuinely necessary to operate your account, process payments and comply with legal obligations. We do not collect data for the sake of it.
KU9 gives you meaningful control over your personal data. You can request access to your data, ask for corrections, request deletion and opt out of marketing communications at any time by contacting our support team.
If you no longer want to receive promotional emails or SMS messages from ku9, you can unsubscribe at any time using the link in any marketing email or by contacting [email protected] directly.
Welcome to the KU9 Privacy Policy. KU9 operates the online gaming platform at ku9.live and is committed to protecting the personal data of every player who uses our services. This Privacy Policy explains in plain language what data ku9 collects from you, why we collect it, how we use it, who we share it with and what rights you have.
This policy applies to all services provided by ku9, including the website at ku9.live, the ku9 mobile app, live chat support, email communications and any other channel through which you interact with us. By registering on ku9 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
KU9 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse ku9.live, and from third-party verification providers when we carry out identity checks. Here is a breakdown of the categories of data ku9 may collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Deposit and withdrawal forms |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically via platform analytics |
| Communications Data | Live chat transcripts, support emails, SMS records | When you contact ku9 support |
KU9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.
KU9 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways ku9 uses your data are:
KU9 processes your personal data on the following legal grounds:
KU9 does not sell your personal data. We may share your data with trusted third parties only where necessary and only for the purposes described in this policy. The categories of third parties ku9 may share data with include:
All third parties that process data on behalf of ku9 are required to handle your data securely and in accordance with applicable data protection laws. KU9 does not permit third parties to use your data for their own marketing purposes.
KU9 uses cookies and similar tracking technologies on ku9.live to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here are the types of cookies ku9 uses:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ku9 platform.
KU9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The general retention periods ku9 applies are:
When your data is no longer needed, ku9 will securely delete or anonymise it in accordance with our data disposal procedures.
KU9 respects your rights over your personal data. You have the following rights in relation to the data ku9 holds about you:
You can request a copy of the personal data ku9 holds about you at any time. We will respond within 30 days.
If any of the data ku9 holds about you is inaccurate or incomplete, you have the right to request that we correct it.
You can request that ku9 delete your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
You can ask ku9 to restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
You can request that ku9 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
You can object to ku9 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
To exercise any of these rights, please contact our support team at [email protected]. KU9 will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
KU9 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:
While ku9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your ku9 login credentials with anyone.
The KU9 platform is strictly for adults aged 18 and over. KU9 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on ku9 or provided us with personal data, we will immediately close the account and delete all associated data.
If you are a parent or guardian and believe that your child has registered on ku9 or provided us with personal data, please contact us immediately at [email protected] so we can take appropriate action.
KU9 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how ku9 protects your data. Your continued use of the ku9 platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns or requests relating to this Privacy Policy or the way ku9 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week and are happy to help.
For questions about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For a full overview of your rights and obligations as a ku9 player, please read our Terms and Conditions.